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The Asla Group, Inc. and its family of websites will strive to provide you the
highest level of customer satisfaction with your purchase. Should an item ever
not meet your needs, we offer the following to assist you with your order.
Damaged Items1. Package and item damaged in transit. Please save package and entire contents including any packing material. Shipping companies will require receipt of entire damage package.2. Package undamaged but item damaged or non functioning. Please notify us within 7 days. We will assist you in the replacement of the item and provide instructions for the return of the damaged or non working unit. Item no longer neededShould you decide that you no longer want the item that you ordered, you may return it within 30 days of purchase. Customers must contact us prior to the return. IF you must use United States Postal service feel free to insure the unit for its value but do not require a signature. Any package sent by USPS that is sent signature required stands a very good chance of being held at the Post Office. We will not wait 45 minutes in line to sign for your package. The package will be returned to you at your expense. Once your complete and undamage item is received, we will issue you a refund for the item less a 20% restocking fee or $35 which ever is less. Under no circunstances will we refund the shipping fee for an unwanted return.Would like to trade for different item?Should you decide a different item will better meet your needs, you may return your item for exchange within 30 days of purchase. Customer must contact us prior to return. A full credit of the purchase price will be applied to the replacement item providing the returned item is received complete and undamaged. Customer will pay for the return shipment, as well as any additional payment due on the replacement item and shipping for that item.Product failure within 30 daysIn the unlikely event your product should fail withing 30 days of purchase, please contact us at once. Once we authorize a return, we will contact you upon its arrival. Should the item appear to have failled during normal operation, we will replace the item with a new one, refund the shipping costs of your return and ship the replacement at no charge.If the returned item shows any signs of abuse or improper operation, The Asla Group, Inc. will not replace the item or refund your shippings costs. The item may be returned to you at your request and additional shipping costs will apply. The determination of abuse or improper operation will be determined by The Asla Group, Inc. in a fair and impartial manner. Complete documentation will be kept on any refused claims for the period of one year. Should your item fail after the end of 30 daysShould your item fail
after the end of 30 days from your purchase but before the end of any warranty
on the item you should not return the product to The Asla Group, Inc. Follow the
warranty information that came with your item. Should you require information on
warranty service, we will be glad to assist you if we can. Items not covered by warrantyAny consumable item including but not limited to: Fish/Koi food, water treatments and chemicals.Dispute Resolution-Please note that failure to read these policies will not prohibit them from applying. If any situation occurs that is not covered by this policy, The Asla Group, Inc. agrees to act in good faith to resolved the issue in fairness to all parties. |
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