Once you click the "Process Order" button you are sending us your order and agreeing to our return policy and all other policies as stated by The Asla Group, Inc. which are located on every page on this site in the menu bar above.

Make sure you give us your full and complete street address. UPS and FedEx will not deliver to PO Boxes, APO, PO or FPO. If UPS needs to change this information they charge us a fee of $10.00 that we will need to charge you.

Return Policy

The Asla Group, Inc. and its family of websites will strive to provide you the highest level of customer satisfaction with your purchase. Should an item ever not meet your needs, we offer the following to assist you with your order.

• Damaged Items
• Item no longer needed
• Would like to trade for different item?
• Product failure within 30 days
• Product failure after 30 days
• Items not covered by warranty
• Dispute Resolution

Damaged Items

1. Package and item damaged in transit. Please save package and entire contents including any packing material. Shipping companies will require receipt of entire damage package.
2. Package undamaged but item damaged or non functioning. Please notify us within 7 days. We will assist you in the replacement of the item and provide instructions for the return of the damaged or non working unit.

Item no longer needed

Should you decide that you no longer want the item that you ordered, you may return it within 30 days of purchase. Customers must contact us prior to the return. IF you must use United States Postal service feel free to insure the unit for its value but do not require a signature. Any package sent by USPS that is sent signature required stands a very good chance of being held at the Post Office. We will not wait 45 minutes in line to sign for your package. The package will be returned to you at your expense. Once your complete and undamaged item is received, we will issue you a refund for the item less a 20% restocking fee. Under no circumstances will we refund the shipping fee for an unwanted return.   We will also deduct any shipping charges incurred to us on a return for items that have free shipping.

Would like to trade for different item?

Should you decide a different item will better meet your needs, you may return your item for exchange within 30 days of purchase. Customer must contact us prior to return. A full credit of the purchase price will be applied to the replacement item providing the returned item is received complete and undamaged. Customer will pay for the return shipment, as well as any additional payment due on the replacement item and shipping for that item.

Product failure within 30 days

In the unlikely event your product should fail within 30 days of purchase, please contact us at once. Once we authorize a return, we will contact you upon its arrival. Should the item appear to have failed during normal operation, we will replace the item with a new one, refund the shipping costs of your return and ship the replacement at no charge.
If the returned item shows any signs of abuse or improper operation, The Asla Group, Inc. will not replace the item or refund your shipping costs. The item may be returned to you at your request and additional shipping costs will apply.
The determination of abuse or improper operation will be determined by The Asla Group, Inc. in a fair and impartial manner. Complete documentation will be kept on any refused claims for the period of one year.

Should your item fail after the end of 30 days

Should your item fail after the end of 30 days from your purchase but before the end of any warranty on the item you should not return the product to The Asla Group, Inc. Follow the warranty information that came with your item. Should you require information on warranty service, we will be glad to assist you if we can.

 When your item is received, it will be examined to determine if it failed within the use of normal operations. That determination will result in the repair or replacement of your item.
If it is determined that your item failed due to abuse or improper operation, the item will not be replaced by The Asla Group, Inc. The item will be returned to you at your cost.
The determination of abuse or improper operation will be determined by The Asla Group, Inc. in a fair and impartial manner. Complete documentation will be kept on any refused claims for the period of one year.

Items not covered by warranty

Any consumable item including but not limited to: Fish/Koi food, water treatments and chemicals.
 

UV and Halogen Bulbs

Dispute Resolution-Please note that failure to read these policies will not prohibit them from applying. If any situation occurs that is not covered by this policy, The Asla Group, Inc. agrees to act in good faith to resolve the issue in fairness to all parties.